Built around your business · Live in about two weeks
From silent phone
to booked Tuesday —
we build it for you.
Tell us how your business runs. We design and build the CRM, the receptionist, and the booking flow around it — while you stay on the roof.
1,247
Businesses running on TidalCRM
$4.2M
Booked automatically · 12 mo
42s
Avg call → booking
100%
After-hours answered
How the build works
Four steps. You see the design before we build it.
Blueprint call
Sixty minutes walking through how work actually moves through your business — who touches what, and where it currently breaks.
60 minutes
- Video or in person
- No cost, no card, no obligation
Written design
You get the design of your system in writing — records, stages, automations, who sees what. Nothing gets built until you've read it.
2–3 days later
- Records, stages, automations laid out
- You sign off before we build
We build it
Your CRM, configured to the blueprint, with your data migrated and your team's logins ready.
~2 weeks
- Receptionist, chatbot & booking configured
- Your data migrated in
Live — and we run it
We host it, back it up, patch it, and pick up the phone. You use it.
Ongoing
- Hosting, backups, patches — on us
- A person who knows your build answers
The honest line
What it does. What it won't.
DOES
The front desk that never sleeps.
- ✓Answer every call in under 2 rings · 24/7
- ✓Quote jobs from your price list · never undersell
- ✓Book appointments straight to your calendar
- ✓SMS confirmations, reminders, arrival ETAs
- ✓Triage emergencies · escalates to your cell
- ✓Generate quotes, invoices, payment links
- ✓Assign crew, push job-cards to mobile
- ✓Track lead → paid in one pipeline view
WON'T
Stuff that still belongs to you.
- ✕Replace your trade skill — it doesn't fix roofs
- ✕Cold-call leads that never asked to hear from you
- ✕Lock your data behind an export fee
- ✕Sell your customer list, ever
- ✕Store credit cards · Stripe handles that
- ✕Pretend to be human if a caller asks
- ✕Charge per-minute voice fees with no cap
- ✕Force an annual contract on the software itself
The contract
Your customers are yours.
Every name, number, address, job history, call transcript — sits in a database you can export to CSV any time, on any plan. The software is month-to-month; a 12-month term applies only if you took the free build, and leaving early means paying back what it waived. That's the whole deal, up front.
Read the privacy commitmentCSV
One-click export · everything, anytime.
Encrypted
Halifax-region hosting · encrypted at rest + in transit.
No resale
Your list never trains a model anyone else uses.
Terms
Month-to-month software. A 12-month term applies only if you took the free build.
Side by side
TidalCRM vs. the duct-tape stack.
| TidalCRM | ServiceTitan | Jobber | Phone + Sheets | |
|---|---|---|---|---|
| 24/7 voice receptionist | ✓ | — | — | — |
| Books jobs end-to-end | ✓ | — | — | — |
| Website chatbot | ✓ | — | — | — |
| CRM + scheduling + invoicing | ✓ | ✓ | ✓ | — |
| Built around your business, not a template | ✓ | — | — | ✓ |
| Built for trades, not enterprise | ✓ | — | ✓ | — |
| Month-to-month software | ✓ | — | ✓ | ✓ |
| Replaces 9 tools at once | ✓ | — | — | — |
Features as published on competitor sites · May 2026
Stop missing calls.
Start booking $12k weeks.
Free CRM build on a 12-month plan · live in about two weeks