By accessing or using the TidalAI platform, you agree to these Terms of Service. These terms constitute a legally binding agreement between you and TidalAI Technologies Inc. If you do not agree to these terms, you may not access or use our platform.
TidalAI operates as a technology platform providing intelligent business automation services to small and medium-sized businesses. Our platform delivers AI-powered tools including websites, voice receptionists, chatbots, bookkeeping, SEO, social media management, lead generation, and custom workflow automations. All services are configured and maintained by TidalAI's team on behalf of the client.
To use TidalAI's services, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at hello@tidalai.ca if you suspect unauthorized access.
As a TidalAI client, you agree to:
Payments are processed securely through Stripe. Subscription fees are billed monthly or annually as selected during signup. One-time setup fees are charged at the start of service.
All fees are disclosed during the booking and onboarding process. Prices are in Canadian dollars (CAD) unless otherwise stated.
Refunds are subject to our cancellation and dispute policies. A 30-day money-back guarantee applies to all plans. Cancellations after the guarantee period will stop billing at the end of the current billing cycle.
Voice usage beyond plan limits is billed at $0.15/min. Additional support hours are billed at $125/hr in 15-minute increments.
The TidalAI platform, including all software, AI models, workflows, designs, and documentation, is the intellectual property of TidalAI Technologies Inc.
Content created specifically for your business (website copy, social media posts, marketing materials) is owned by you. You grant TidalAI a license to host, display, and distribute this content as necessary to deliver services.
You may not copy, modify, reverse-engineer, or resell any part of the TidalAI platform without written permission.
Clients may not bypass the TidalAI platform to directly engage TidalAI's third-party service providers, contractors, or technology partners for the purpose of replicating services offered by TidalAI. This restriction applies during active service and for 12 months following the last use of TidalAI services. Violations may result in account suspension and liquidated damages.
TidalAI provides intelligent automation tools on an "as is" and "as available" basis. We do not guarantee uninterrupted service, specific business outcomes, or revenue results.
TidalAI is not liable for:
Our total liability is capped at the amount you have paid to TidalAI in the 12 months preceding the claim, to the maximum extent permitted by law.
Any disputes arising from these Terms or your use of TidalAI shall be resolved through binding arbitration in Halifax, Nova Scotia, under Canadian Arbitration rules.
Both parties waive the right to participate in class action lawsuits or class-wide arbitration.
Before initiating arbitration, both parties agree to attempt resolution through good-faith negotiation for a minimum of 30 days by contacting hello@tidalai.ca.
You may cancel your subscription at any time. Services will continue until the end of the current billing period.
TidalAI reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to maintain payment.
Upon termination, your data will be retained according to our Privacy Policy retention schedule. You may request data export before account closure.
TidalAI may update these Terms of Service at any time. Changes will be communicated via email and updated on this page with a revised effective date. Continued use of the platform after changes constitutes acceptance of the revised terms.
Email: hello@tidalai.ca
Address: TidalAI Technologies Inc., Halifax, Nova Scotia, Canada